'Feel free to get into the regular line': Entitled Disney family gets owned by the same rules they're trying to circumvent

Author image for Brad Dickson
Brad Dickson • Managing Editor
Oct 6, 2023 9:00 AM EDT

The most important lesson I learned in customer service was that you should never give an entitled person exceptions to rules or allow them to get away with gaming the system. The thing is, it's hard to stand your ground and face a possible complaint, but if you're firm and fair with them once, that's the only time they'll be a problem. But, as soon as you let them have their way, they're going to keep coming back and be a repeat problem for you because now they know that you and your organization will bend over backward under the right amount of pressure. 

That seems to be the rule of thought that is at play here, with the ride attendant firmly handling the entitled family so that they don't face an even bigger problem of everyone wanting to flout the rules. You can't help but wish that every entitled customer would be put in their place when they're trying to break the rules, but unfortunately, more often than not, they get away with it Scott-free. 

Advertisement
  • 01
    Sky
    via Mitchell Luo
  • 02
    Font - r/r/Entitled People Posted by u/Asleep_Exercise9263 14 hours ago Disney Entitled Parents M Currently I'm at the happiest place on earth. Some of these rides, including some of the most popular ones, have "single rider only" lines. They are exactly what they sound like - if you don't mind getting out into a ride with people you don't know, you can get in and get out pretty quick. No extra Lightning Lane or Genie+ needed.
    via u/Asleep_Exercise9263
  • 03
    Font - It is important to note that as you make your way through the single rider lane, there are multiple signs that say "your party will be broken up, groups will not ride together." Well. I noticed a family just a few people ahead of me. They had THREE small kids with them, the oldest being 7. I thought Hmmm, let's see what happens here. You could already tell that they were trying to game the system and avoid waiting in the regular line. Keep in mind this line was for THE most popular ride,
    via u/Asleep_Exercise9263
  • 04
    Font - They get to the front, the attendant (whoops sorry, cast member), takes the first kid and tells her to get in line 4. The dad yells "she can't go by herself, she's only 7!" The cast member spins around and says "feel free to get into the regular line if you want to ride together. Otherwise Little Girl goes in that line." Cue parents freaking out, little girl looks very hesitant but she gets in. Off she goes. Mom and dad are freaking out, dad is yelling at cast member, mom is pacing and qu
    via u/Asleep_Exercise9263
  • 05
    Font - 5?) they're in separate rows. Dad stays behind to yell at the cast member again, who just keeps repeating "SINGLE RIDER LINE ONLY," and continues to smoothly do his job. Dad stomps over to his seat, and yells “this is FU UP!" and Zoom off he goes. You could tell Dad told Mom to get in that lane because it's faster, and my guess is he promised her that "oh I'm sure they won't break us up." Arrogant jak. Glad Disney didn't give in. I greatly enjoyed my ride.
    via u/Asleep_Exercise9263
  • 06
    Font - vintgedisney princess 13 hr. ago That cast member deserves an award... 1.3k • 447 Reply Share Music_with Rocks_In 11 hr. ago They probably have it happen constantly. No way Disney doesn't have a stict policy on it. Probably if you let people ride together you can get in trouble. They were probably 30 seconds away from calling security. Reply Share
    via u/Asleep_Exercise9263
  • 07
    Font - Texas Ford Tough 10 hr. ago My dad worked for Disney back in the day. He always said it was worth it to be scared of Disney way more than anyone who tries to scare you. Reply Share 233 Music_with Rocks_In · 10 hr. ago Disney does not fork around. The second someone gets away with a con then they are gonna brag about it online then 1,000 more will try it the very next day. Reply Share 208
    via u/Asleep_Exercise9263
  • 08
    Font - Substantial_Tap9674 · 13 hr. ago Really though, while I hate to say it, you should have gotten the cast member's name and dropped a compliment cause you just know Ken and Karen are gonna complain that their family got broken up just to speed the line and the whole trip is ruined! 375 Revwog1974 13 hr. ago It's easy to do this right from the app! Reply Share 55 Reply Share .
    via u/Asleep_Exercise9263
  • 09
    Font - Slightlysanemomof5 · 13 hr. ago When I see an employee doing their job correctly (telling entitled people no) I try to remember their name, put in my phone, to tell management the employee did a good job. 236 Reply Share likeabird77 13 hr. ago That's really lovely of you. Reply Share 50
    via u/Asleep_Exercise9263
  • 10
    Font - Bualak 14 hr. ago I would have pointed and said "HA HA" (Nelson laugh) 453 Reply Share The_Crooked Man · 4 hr. ago That's trademarked by Disney now. OP would have likely gotten a cease and desist within moments while on The Mouse's property 10 Reply Share
    via u/Asleep_Exercise9263
  • 11
    Font - Safe_Butterscotch239 14 hr. ago Mouse voice,"Sorry charlie,learn to read" ↑ ⁹6 96 Reply Share Bedbouncer 9 hr. ago "Single rider only. The moose out front shouda told ya!" 31 Reply Share
    via u/Asleep_Exercise9263
  • 12
    Font - Fianna9 13 hr. ago Brilliantly done. Especially with the younger kids- kept them near mom for their safety but still spread them out so dad won't try this again 92 Reply Share
    via u/Asleep_Exercise9263
  • 13
    Font - SohoCat 13 hr. ago Dad stomps over to his seat, and yells "this is F goes. о P UP!" and Zoom off he I can't stop laughing. I'm picturing this scene in my mind and LOLLLLL 104 Reply Share
    via u/Asleep_Exercise9263
  • 14
    Font - TheRealTinfoil666 - 12 hr. ago So once it was clear that they were being separated, and they were so concerned about their children being alone, why didn't one of the parents go first so that they would be already there when the first child exited the ride!? The way they allowed it to happen, first daughter has no one around her when the ride was over. 45 Reply Share
    via u/Asleep_Exercise9263
  • 15
    Font - LIRUN21-007 - 13 hr. ago Dad fed around and found out. Good. I do feel sorry for the kid that got separated from the rest of the family, it's not their fault that the parents are such entitled dhes. But it's nice to hear that some es didn't get away with their behavior. as 38 Reply Share Bedbouncer 9 hr. ago . ... I do feel sorry for the kid that got separated from the rest of the family 24 She was probably thinking "Dobby has finally been separated from her parents! Dobby is free!" Reply
    via u/Asleep_Exercise9263
  • 16
    Font - moughse 11 hr. ago · edited 11 hr. ago Oh god, I used to work at Test Track (which has single rider) and had to deal with this sloa lot. The worst was when a group that spoke 0 English gets into the single rider line and can't understand why they can't ride together...we've also literally had to call security a few times over people getting PIOD about the single rider line. It's total chaos. That family shouldn't have gotten all the way to the load station to be fair, a CM at the entrance
    via u/Asleep_Exercise9263
  • 17
    Font - ToastAbrikoos 11 hr. ago zip-a-dee-do-daaaa zip-a-dee-day my oh my Your *ss just got played I think a LOT of castmembers have to deal with that. You would be shocked how many people think they can 'try' to scam the system, as if they are the first ones with the genious idea. "Let's ignore the signs, that way we have the right to act entitled!" - very classic manoeuvre 26 Reply Share
    via u/Asleep_Exercise9263
  • 18
    Font - or jra625 It's logic. You either live with pig off one family by breaking them up or forcing them back in the regular line if they try to game the system by going in the single rider line, or you po off 50 families who already are waiting in the regular line like they should. Disney can brush off one pod off family, even if said family complains and whines enough to where they get a discount or a coupon somewhere else. If you have to compensate a bunch of families because you gave one fam
    via u/Asleep_Exercise9263

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

customer service karens entitled parents karen-customer customers karens in the wild entitled karen entitled people choosing beggar
Scroll Down For The Next Article